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Our office hours are: Monday – Thursday, 9am – 5pm, and Friday 9am – 1pm.
Here to create sensory memories with you, one scent at a time.
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About Us
We are the artisans and makers of luxury scents for everyday escapes. At Rato Lo Scents, we believe fragrance is more than a finishing touch – it's a way of living. Born from a love of luxury made accessible, our luxury fragrance products are designed to transform everyday spaces into moments of comfort, joy and indulgence.
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Frequently asked questions
What tips can I follow to ensure maximum fragrance performance with reed diffusers and spray mists?
Diffusers and mist sprays must be stored in a cool, dry place, away from direct sunlight as this can degrade product ingredients and affect performance.
Shake reed diffuser bottle before initial use, and shake spray mist bottle each time before use.
Upon initial use, remove stopper and place reeds into the oil, after about 20 – 30 minutes, flip the reeds to ensure that the saturated ends are in the air to begin diffusion.
Use reed diffuser in a spot with gentle air movement to avoid rapid evaporation.
Avoid placing diffuser in front of AC vents or fans, or directly in the sun.
Adjust strength: More reeds ensures stronger scent with quicker consumption of the oil, fewer reeds ensures lighter scent and longer oil life. Adjust accordingly.
Flip reeds regularly, every few days to a week for a scent boost, while taking care
to not spill oil on surfaces. Do so over a sink or use a cloth to catch oil spills.
Do not use the same reeds for different scents and swap for new one's if they seem clogged or ineffective (this will be obvious when there is no scent throw).
Use new reeds with every diffuser refill.
What safety tips should I put in place using reed diffusers and mistsprays?
Liquids are flammable: Keep away from open flames and heat sources.
Do not ingest or use for body application.
Keep away from children and animals.
Take care to use products on flat surfaces. Spills may cause damage to polished, painted, plastic or leather surfaces.
Keep mist spray away from flames and heat sources. Spray towards the centre of the room, not straight up or directly on surfaces.
What tips can I follow to ensure maximumfragrance performance for candles?
To ensure maximum candle performance, burn time and safety, follow these guidelines:
Scented candles should be stored in a cool, dry place, away from direct sunlight as this can degrade product ingredients and cause discoloration.
To achieve maximum scent throw and to avoid tunneling, burn for 2 – 4 hours at a
time, this will ensure the formation of an efficient wax pool for maximum scent
throw.
Burning a candle for shorter amounts of time will not yield much scent and will result in the candle tunneling, which will reduce the overall life span of the
candle.
Scent fatigue: our wax, fragrances and wick combinations have been optimized for maximum scent throw, however, once you become accustomed to a scent in your space, it may become less obvious to smell over time. Switch up on the scent to reduce fatigue.
What safety tips should I put in place using candles?
Allow the wax to cool and solidify before relighting.
Never exceed 4 hours of burn time for bigger candles, and 3 hours for smaller sized candles.
Remember to remove all outer packages before use.
Place candles on a heat resistant and even surface, away from any flammable material.
Burn candle within sight, keeping away from children and animals.
Do not blow out a burning candle, rather snuff the burning wick.
Do not burn the remaining 1 – 1.5cm of wax as this can cause the glass to crack
due to excessive heat.
How long will it take to receive my order?
Our shipping is managed through a third party, Bob Go Shipping. Subject to
availability and receipt of payment, orders will be processed within 2 – 3
working days and shipped thereafter.
Please note that once your online order is processed, finalised and paid for, we
cannot make any adjustments, add-ons, swop or change any products. A new online order will have to be made.
Our shipping is within South African borders, with outlying/ remote areas taking longer than usual, subject to the courier company policies.
For international orders, you may contact us on: contact form
How much is shipping?
Shipping is free countrywide (South Africa) on orders above R800.00.
Orders that fall below the free shipping threshold are automatically calculated at
checkout, based on your delivery address.
We do not accept P.O Boxes as a shipping address.
We do not have control over missing or lost shipments, however, we can assist in resolving shipment issues with the shipping company.
How do I return my order or request a refund?
If you're unsatisfied with your product, please notify us within 7 business days of receiving it, provided the goods are in
their original packaging and good condition. Please note that returns require prior authorization and approval from our team. Goods sent back without
authorization will not be accepted
Shipping costs are not refundable. Returning of goods will be at customers cost.
We do not offer refunds for change of mind or incorrect purchases.
Products that have been opened or used cannot be returned.
For defective products, you can choose between a refund or an exchange within 7 business days from receipt of goods. Please inspect goods upon receipt and contact us immediately if the item purchased is defective, damaged or if you receive incorrect goods. You will be required to submit an image and description of the damaged product. Once your communication is received, our team will review the matter and inform you of the outcome and the process hereafter.
Gift cards purchased or received cannot be returned or exchanged for cash.
Only regular priced goods may be refunded. Sale or promotional items cannot be returned and refunded.
If your return item included a free gift or
promotional item, the gift will need to be returned as well.
The provision of exchanges will be subject to availability of preferred products.
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